ChatterBox

Things to Check Off the List – Jeremiah’s Developer Challenge

As we approach our open beta launch, I thought it would be nice to follow-up on an item we wrote about previously.  In our post “Meeting Jeremiah’s Developer Challenge,” we set out to meet a challenge for a set of functionality described by Jeremiah Owyang. Jeremiah created a post issuing a challenge to developers to create a crowd managed feed reader:

http://www.web-strategist.com/blog/2009/04/11/developer-challenge-create-a-crowd-created-feed-reader

I’m happy to let you know that we achieved the goals described in our previous post.  The challenge was to create a solution that addressed the following pain points:

“Finding people on Twitter, then following them is already a challenge. Sharing your hard earned list takes time. I deal with a lot of executives at companies, that want to quickly scan the topics in their industry, or see what their employees, customers, and competitors are doing. Searching by keyword isn’t sufficient. Carter Lusher has this large Twitter list of analysts, but in order to see their streams, adding each one is a manual process.”

You can easily meet this requirement with our new application. ChatterBox is a collaboration platform used to discover information pertaining to topics of interest on Twitter. An intelligent, single point of access, this web-based interface pulls in conversations and creates a collaborative workspace that provides topical views of information – along with features such as personalized views, assignment, categorization, prioritization, notifications and tagging – creating a more streamlined process to listen, organize and respond to conversations. As a result, social media power users and corporate teams can become far more effective in participating in relevant conversations, providing excellent customer service, and generating stronger business leads.

Jeremiah wanted to achieve the following use cases which we allow out of the box:

• I want to track all analysts in my industry, then I could [give] my executives a single URL so they can observe
• Give a sales rep a single webpage to see all the tweets coming out of their client
• Professional to quickly track all their industry counterparts tweets
• Have further features that allow very large feeds to segment by a variety of filters perhaps by location, popularity, and other metadata
• Be easy to use (feedback so far on this has been very positive)

There are some other items identified as requirements that we’re still considering.  This includes things like public views, additional data sources, ChatterBox access requests and automated prioritization.  If you would like to try out the private beta, please use the Contact form to request access.  We would love to get your feedback.

Thanks!
Charlie

Posted by: charlie  |  June 2, 2009  |  categories: ChatterBox Info  |  tags: ChatterBox, crowdsource, Development, Social Media